Field guide · Questions

Questions that open up

Breadth, precision, and direction — without turning conversation into interrogation. A spacious question works only after preparation has made it earned. The economy standard: ask the shortest question that opens the largest honest space.

Nine question families

Families, not scripts. Knowing which family a moment calls for matters more than the exact wording.

FamilyUseStemWhat it tends to produce

Common repairs

Weak forms and their stronger replacements. The pattern behind most of them: remove permission theater, feed the guest nothing, and trade atmosphere for observation.

Weak formReplace withWhy it improves the answer
A good question sounds almost inevitable after it is asked. If the guest must remember your syntax, the question is too long.